Jim Conway is an Adjunct Lecturer at the Harvard School of Public Health, Principal of the Governance & Leadership Group of Pascal Metrics, and a Senior Fellow at the Institute for Healthcare Improvement (IHI). From 2006-2009 he was Senior Vice President of IHI and from 2005-2006, Senior Fellow. During 1995-2005, Jim was Executive Vice President and Chief Operating Officer of Dana-Farber Cancer Institute (DFCI), Boston. Prior to joining DFCI, he had a 27-year career at Children’s Hospital, Boston in Radiology Administration, Finance, and as Assistant Hospital Director. His areas of expertise and interest include governance and executive leadership, patient safety, change management, and patient- and family-centered care.